Política de Privacidad

1. El Alcance

1.1 This policy describes the types of Personal Data the Company collects about natural persons, including how that data is processed, shared with third parties, and protected.

1.2 This Policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified directly, or indirectly through additional information we hold or have access to.

1.3 A los efectos de esta Política, "tratamiento" se refiere a cualquier operación que implique el uso o la recopilación de Datos Personales, incluida su gestión, estructuración y almacenamiento.

Our services are intended for a general audience and are not designed for anyone under 18 years of age. We do not knowingly seek or collect personal information from minors, nor do we permit them to use our services. If we become aware that we hold any such information, we will delete it promptly.

2. Qué Datos Personales Tenemos Sobre Usted

When you access our services, channels, or website, we collect your Personal Data. In certain circumstances, we may also ask you to provide Personal Data directly.

In other cases, we collect your Personal Data by analysing how you use our Services or service channels, or by receiving your information from our third-party partners.

3. Sin Obligación de Divulgar Información Personal

You are not required to provide us with any personal data. However, withholding personal data in certain circumstances may prevent you from accessing our Services or limit your ability to use the website.

4. Qué Datos Personales Recopilamos

The information we collect is non-personal and cannot be used to identify you.

4.3 Personal data you provide to us: any personal data you voluntarily share when connecting to a third-party online trading platform through us.

4.4 Information you provide directly to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Legal Basis and Reasons for Processing Personal Data

Your personal data is processed by the company for the purposes described in this section, in accordance with the applicable legal basis for each purpose.

5.3 Contact us by email for more details about the processing carried out to safeguard legitimate interests.

5.4 Below is a list of the reasons and legal bases on which we may use the information you provide to us:

6. Transferencia de Datos Personales a Terceros

6.1 The Company may also share Personal Data with third-party companies that provide services such as IP address hosting and storage, as well as user experience analytics.

You may also ask us to share specific Personal Data about you with third-party trading platforms. In such cases, we will provide those platforms with the Personal Data you have supplied to us. Your Personal Data will be subject to the privacy policy of each platform. Your Personal Data may be shared with more than one trading platform.

6.3 The Company may share Personal Data with affiliated entities or business partners. This enables the Company to access the resources needed to improve and optimise the products and services offered to its clients.

Where necessary to protect the rights or assets of third parties, the Company is authorised to disclose Personal Data to regulatory, local, or other official authorities.

We may also share your Personal Data with potential investors or buyers, with the Company's lenders, or with any other entity within the group in connection with a transaction involving the transfer or sale of Company or group assets, or as part of any merger, restructuring, consolidation, or insolvency affecting the Company or any other business within the group.

7. Cookies y Servicios de Terceros

Third-party services — such as advertising providers or data analytics companies — may operate on our website. These third parties may also use cookies or similar technologies.

7.2 Cookies are small text files placed on your device each time you visit the website. They collect information about your preferences and browsing habits to improve your experience, remember your settings, and personalise products and services relevant to you. Cookies are also used for statistical and analytical purposes.

7.3 Some cookies used on this website are session cookies. These are downloaded temporarily to your device and expire when you close your browser. Others are persistent cookies, which remain on your device after your browser is closed. Persistent cookies help the website recognise you as a returning user and allow you to access the site again on subsequent visits.

7.5 Please be aware that disabling cookies may cause some or all website features to function incorrectly.

Online Tracking Notice: This service does not currently support Do Not Track signals.

8. Retención de Datos Personales

The Company will retain your Personal Data for as long as necessary to fulfil the purposes described in this Policy, or for longer periods where permitted by applicable law, regulations, policies, or orders.

Tu información será compartida con plataformas de trading de terceros durante un período de 12 meses. Si consientes su uso continuado, seguiremos compartiendo tus datos por un período adicional de 12 meses.

8.3 We periodically review the Personal Data we hold to confirm it is no longer needed.

9. Transferencias Internacionales

Su información personal puede ser transferida a otros países, incluidos terceros países u organizaciones internacionales. La Compañía adopta todas las medidas necesarias para proteger los Datos Personales que usted proporciona y garantizar que quienes acceden a dichos datos respeten sus derechos y dispongan de recursos legales efectivos.

9.3 The Company can provide information about the security measures it uses to protect Personal Data transferred to third countries or international organisations. To request this information, contact us at: support@cuentavalia.com

10. Seguridad de los Datos Personales

10.1 We have implemented appropriate technical and organisational measures to protect Personal Data against accidental or unlawful destruction, loss, or alteration.

We cannot guarantee that your Personal Data will remain free from security vulnerabilities. We are not liable for intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data, including any Personal Data exposed due to transmission errors, unauthorised third-party access, or other causes beyond our reasonable control.

10.3 In certain circumstances, we may be legally or otherwise required to disclose your Personal Data to third parties, such as public authorities. In such cases, we have no control over how those third parties handle or secure your Personal Data.

10.4 Personal Data cannot be transmitted over the internet with complete security. The Company cannot guarantee the security of any Personal Data you send to us online.

11. Hipervínculos a sitios web de terceros

The website includes links to third-party sites and applications. These are not under the Company's supervision, and we are not responsible for any personal data collected or processed by them. This Policy does not apply to actions taken through such sites or applications.

When accessing any third-party websites or applications, read their privacy policies before using their services. Exercise caution when sharing any personal data with them.

12. Modificaciones a Esta Política

This Policy may be updated at any time. Any changes will take effect upon publication of the revised Policy on our website.

12.2 When significant changes are made to this Policy, we will notify you through appropriate channels and post an announcement on our website.

12.3 Unless otherwise stated, any amendments take effect upon publication of the revised Policy.

13. Sus Derechos

You have the right to request that we verify the accuracy of the Personal Data we hold about you, correct any errors, and delete any Personal Data that is no longer necessary for our purposes. You may also restrict the scope of how your Personal Data is processed.

If you are an EEA resident, please refer to this page. These rights apply to the personal data you provide to us. To exercise your rights, send an email to the address below.

13.3 Right of Access You have the right to verify the accuracy of your Personal Data being processed. Upon request, the Company will provide an electronic copy of your Personal Data currently under processing. A reasonable fee may apply for additional copies. If you request data in electronic format, it will be provided accordingly. The right of access must not conflict with the rights and freedoms of third parties. Where a request would be detrimental to another person's rights or freedoms, the Company may refuse or limit its response.

13.4 Right of Rectification The Company has the right to rectify inaccurate Personal Data. You have the right to request that any incomplete Personal Data concerning you be corrected, taking into account the purpose of the processing.

13.5 Right to Erasure This right applies in the following circumstances: (a) the personal data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw your consent and no legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to processing of personal data based on legitimate interests pursued by us or by a third party; (e) the personal data has been processed unlawfully; or (f) the personal data must be erased to comply with a legal obligation of the company. This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.

13.6 Processing Restrictions If you have concerns about the accuracy of your Personal Data, you may request that the Company restrict its processing. Where such a restriction is in place, your Personal Data may only be retained with your consent, to establish, exercise, or defend legal rights, to protect the rights of another natural person, or where there is a significant public interest ground within the European Union or a Member State.

13.7 Right to Data Portability Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to receive the personal data you have provided to the Company and to have it transferred directly to another controller, where technically feasible. Exercising your right to data portability does not affect your rights under the right to erasure. The transfer of personal data must not adversely affect the rights or freedoms of third parties.

13.8 Right to Object You have the right, at any time, to object to any processing of your Personal Data based on the legitimate interests of the Company or a third party, including profiling based on those interests. Where we can demonstrate compelling legitimate grounds for the processing, we may continue unless you can show that your rights, freedoms, or interests override those grounds, or that the processing relates to the establishment, exercise, or defence of legal claims. With respect to direct marketing, you have an unconditional right to object at any time to the processing of your Personal Data for that purpose.

13.9 Right to Withdraw Consent You may withdraw your consent to the processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal. You have the right to lodge a complaint with your supervisory authority. You may bring a complaint before a supervisory authority established by a Member State to protect the fundamental rights of individuals in relation to the processing of Personal Data within the European Union. EU and Member State law may limit your rights regarding your Personal Data, as set out in this section 13.

13.10 We will provide the information requested under the rights set out in section 13 of this agreement within one month of receiving your request. Where necessary, this period may be extended by up to two months, depending on the nature and volume of requests received. We will notify you of any extension, and the reasons for it, within one month of receiving your request.

Under Article 13, you are entitled to request information under your rights at no charge. However, if a request is unfounded or excessive — particularly where requests are repeated — we may charge a reasonable fee to cover the administrative costs of providing the information or notifying you of the action taken. We may also choose not to act on the request.

If we are unable to verify the identity of the person who submitted a request, we may ask you to provide reasonable means of identification.